Troubleshooting Your Email
I can receive email, but not send email
First thing is to ensure the outgoing mail gets authenticated. If your settings, find the outgoing mail server setting that says, "My outgoing mail server requires authentication". That must be checked. If it is not, check it and try sending mail again.
If you have Verizon for internet and can't send email, go into your account settings, advanced settings to the outgoing mail server tab and change your port from 25 to 587 and try sending mail again.
If you use Frontier or Epix, they make you use their mail server to send mail. You will need to change your outgoing mail server from mail.yourdomain.com to one of the following:
If your email account with them ends in @frontiernet.net, make it: smtp.frontiernet.net
If your email account with them ends in @frontier.com, make it: smtp.frontier.com
If your email account with them ends in @epix.net, make it: out.epix.net
Then you must click the 'settings' (or 'more settings') button and choose "Log on Using" instead of "Use same settings as my incoming mail server". This is then where you must enter your Frontier or Epix username and password.
I was receiving email, but now I'm not anymore. What happened?
If you don't get any error messages and this happens, it could be your mailbox is full. Login to your control panel (if you have access), click the email icon, click add/remove accounts and click "Show Disk Space Used". This will show the quota and disk space used for each mailbox in your account. If you use webmail, delete old messages and empty your trash to free up some space. You can also increase your quota. When either of these conditions are met, email will start to get delivered again. Message are not lost, but residing in queue waiting to be delivered.
Error: The host 'mail.yourdomain.com' could not be found...
First be sure you have internet access. Fire up your favorite web browser and try to access a web page you have not looked at recently. If that web page does not load, you very well may not have internet access. Reboot your internet router and try again. If the problem persists, contact your internet provider (no, that is not us).
If you can see webpages, then try and load your website. If you can see other websites but not your website, then it's a very strong possibility our server blocked access to you because of repeated failed login attempts flagging suspicious activity. In that event, call us to unblock the access and verify login information with us. If you can see your website, then double check your incoming and outgoing mail server names are spelled and formatted correctly (mail.yourdomain.com) in your account settings.
Error: Mail Delivery Failed...
If it continues on to say "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:", then the email address you tried to send to was invalid or blacklisted. You must correct the recipients email address or let them know they may be blacklisted.
If the bounce back message contains other stuff you are not sure about, please forward it to webmaster@webtek.cc and we will analyze the message.