Jake Diefenderfer Customer Support & Web Development
I'm the guy who answers when you need help — and lately, the guy who builds your new site too. I split my time between customer support, sales, and hands-on WordPress development, leveraging AI tools to work faster and build better.
Explore Website Support Services
Jake's Journey at WebTek
Customer Support & Web Development in Lancaster, PA
Before WebTek, I spent about five years working tech roles, sharpening my skills along the way. I graduated from General Assembly's software engineering bootcamp in 2022 — I've always been the person who wants to understand how the technology actually works, not just use it.
- 2019 Began working tech roles, building the technical and customer-facing foundation I still use today
- 2022 Graduated from General Assembly's software engineering bootcamp
- Aug 2024 Joined WebTek in Customer Support
- 2025 Took on Sales responsibilities alongside support
- Early 2026 Started developing new client websites for WebTek
- Today Splitting time across support, sales, and development, leveraging AI tools throughout
What I Bring to Your Website Experience
Whether you need a quick fix, a new site built, or just a straight answer about your next move, I bring a mix of technical skill, business sense, and genuine enthusiasm for getting it right. I like being the person who can jump in wherever I'm needed.
Working With Me Means
- Fast, friendly customer support when you need it
- Hands-on WordPress development, leveraging AI tools
- Practical, no-nonsense advice on running your business online
- A working knowledge of SEO, Google Ads, and digital marketing
- Someone who's constantly learning and leveling up their tech skills
Why I Love Tech
I love working in tech — learning new tools, figuring out how things work, and finding smarter ways to get things done. Whether it's a new AI tool, a new WordPress trick, or just a better way to help a client, I want to be the person who's always getting better at this.
Life Outside of WebTek
This Lancaster Support & Development Specialist Also Loves:
Outside of work, I'm a husband and a dad to a two-year-old son and an infant daughter, so most of my free time is family time. When I get a minute to myself, I'm working out, grilling something on the smoker, or watching the Eagles.
- Husband & Dad
- Working Out
- Grilling
- Eagles Football
- Leveling Up My Tech Skills
More Than the Work
Great websites come from real people. Outside of client work, this is a bit of what fills my days — and when you work with WebTek, you still get the full team behind every project.
Jake Diefenderfer Customer Support & Web Development
Ready to Get Your Website Sorted?
Shoot me a message and let's talk about your site, your strategy, or whatever's got you stuck.
"*" indicates required fields
